Question 1

What are your delivery times?

Accepted Answer

Order before 12pm for same-day local delivery in West Yorkshire. Everywhere else in the UK is next-day, delivered between 8am and 7pm.

Question 2

How much is delivery?

Accepted Answer

Local delivery is £4.95 and nationwide shipping is £5.95. Both are free on orders over £60.

Question 3

Do you deliver frozen and chilled items?

Accepted Answer

Yes. Frozen and chilled goods are packed with insulated liners and ice sheets so they arrive cold.

Question 4

Can I collect my order?

Accepted Answer

Click & collect is available at our Dewsbury store, usually ready within two hours.

Question 5

How do I return something?

Accepted Answer

Contact us within 14 days and we'll arrange a refund or replacement. Fresh and frozen items are covered by our freshness guarantee.

Question 6

Do you have a loyalty scheme?

Accepted Answer

Yes — you earn one point per £1 spent, and 500 points is worth £5 off your next shop.